Shipping policy

Please find below Natura Light Recovery's shipping policy for sales and delivery in Australia based in compliance with Australian commercial standards.

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Shipping Policy

Thank you for shopping with us. Please read our shipping policy carefully to understand how and when your order will be delivered.

Delivery Area

We deliver to locations across Australia, including metro and regional areas.

Delivery Times

Standard delivery typically takes between 2 to 5 business days depending on your location. Please note that delivery to remote locations may take up to 5 days.

Order Processing

Orders are processed and dispatched within 1-2 business days after payment confirmation. Orders placed after 5 PM AEST will be processed the next business day.

Shipping Notifications and Tracking

Once your order has been shipped, we will notify you via email. You will receive a tracking code from a third-party courier service, allowing you to monitor your shipment in real time. We will also notify you when your order has been delivered.

Sales Returns Policy

Please refer to our sales returns policy here https://www.naturalightrecovery.com/policies/refund-policy, to understand the terms and conditions for any product returns.

Shipping Delays

While we strive to meet our delivery estimates, unforeseen delays can occur due to weather, public holidays, or courier issues. In the event of delays, we will keep you informed and work to resolve the issue promptly.

If you have any questions regarding your shipment or delivery, please contact our customer service team at team@naturalightrecovery.com